Bad service

Am not happy with the service, they don’t call they just send emails and text that they tried calling while they didn’t I know that because my phone is always on and the network is always stable where I am 2. Capitec has a tendency of blocking there accounts, I was told that my acc will be closed and I won’t get my money back cz it the 2nd time having ***** allegations. which bank blocks someone for R45.? I had received r45 and I was blocked with ***** allegations I aspected that they would hold the one they suspect it ***** and bring the rest to me but no. By reading the reviews it seems that Capitec always blocks people’s account with ***** allegations