YN
Yuvashni N
1 reviews | Active since Jan 2021
29 Aug 2025, 09:08
Bad service
. I am writing this complaint to share my frustrations regarding the service I have received from capitec.
On the 20/08/2025 I had funds that was transferred from my nedbank account to a capitec account that I had mistaken for my account. I have been advised by Nedbank that Capitec would need to make the attempt to retrieve these funds as the person that received the money is a Capitec account holder.
As a fairly new account holder at Capitec I'm receiving no joy in the service rendered. If I don't receive constructive feedback and assistance as a customer I will be taking this further with the banking ombudsman.
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Capitec Bank's replyOfficial
29 Aug 2025, 10:35Good day Yuvashni.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 Aug 2025, 10:35
Official
Good day Yuvashni.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank