Bad Service

Good day

I would like to complain about Capitec Bank. My husband has a personal loan at the bank, when he app**** for the loan they ask you payment date, where he rep**** last day of the month. It has been a while now that if there is money left in his account as from the 25 the start taking the installments, although he only gets payed on the last day of the month. Now we want to apply for a home loan, we can not because Capitec is saying he is not paying his loan well and he has never missed a payment. They are taking money when they want to, even in December we were payed on the 31 st an on the 28th they wanted there money. He wants to know how it works because they are doing as they like and now it is a problem for me and shows I am a weak payer, and that is not the case. Because of them we are loseing our chance to buy a property. We think it is very bad from them to do something like this. We are definitly going to change our bank accounts to another bank. Bad service.

Thank You Janice Prinsloo/Braam Prinsloo ***