Bad service!

I was very excited to learn I could renew my car license disk on the banking app. I did it on the 25th of September, because it said delivery will take 3-5 business days. I am going out of the country next week and my license disk has now expired. I called Capitec bank today to find out when delivery will take place, only to be told they have a backlog and will have to escalate it. I will receive a sms in 2-3 business days. So this means I will not get my license disk before I go away, and I am now driving with an old license disk. This service is absolutely not acceptable! If you have a backlog, then put a notification on your app so people know! I would have rather done the application somewhere else if I had known! Especially because I have no time now to do anything else about it!!