Bad service

I tried withdrawing money from the ATM only to find that my card did not come out from the ATM. I was afraid to call the bank as there were suspicious people around me & was concerned that i would get ******. I immediately rushed to the nearest Capitec Branch in the Pretoria CBD only to find out that on my way to them money was withdrawn from my account. When I arrived at the branch they advised me that they will investigate & would take about 11 working days. I am utterly disgusted with the feedback I received from the bank as per below as they have camera's at the ATM & could see that the money was not withdrawn by myself. I was really depressed & crying at the Bank, clearly the staff could see that.<br> <br> Capitec: Unfortunately denied your claim as Unauthorised transactions. We opted to send an SMS because we tried but could not contact you. Your ref No:<br>