Bad service

I was disappointed with capitec, have been banking with capitec for 9 years, my boyfriend deposited money in my account for me, later that day we were in an argument he decided to go to your branch and said he doesn't know me and I committed *****, I only asked that you checked that he was receiving money from my account as well but you decided to block my account If it's really ***** why doesn't that person open a case You don't know service delivery