Bad service

I believe i had the worst service so far as i went to capitec bank in vangate mall during lock down as i had lost my gold card ,I then blocked it instantly and went to make a new card stood in the line as it was full for nearly 3hours. i then payed for new card thinking Everything is fine only to find out when trying to register on Netflix and order online that on my card i have no bank card number no expiry date and cvv number as i had compared my card with other capitec black card users.

Upon going back to bank they then advised that if i want those details on my card ii will have to pay once again and make a new card.

Money doesnt grow on trees really disgusted with service received feel like closing my account and starting elsewhere as this is not the capitec i know