Bad Service

It happened again I woke up this mrng to a SmS saying money has been taken from my account I call in to find out what happening the Consultant by the name of Glitter couldn’t answer all my question on why my money was taken when I asked to speak to someone else she gave attitude and hung up ,I’m suppose to have arrangements in place but it seems like they were never put in place and the bank never processed things as promised i called after Glitter hung up on me spoke to a guy And he told me that I can’t have my money sent back when I asked him why he couldn’t gimi clear answer aswel cause I had told him that I paid for my arrangements in advance and I was promised by the guy at the branch and call center that of money if to be taken under my account it will be reversed cause I have arrangements and they not suppose to take it from the 1st place on disappointed on how this bank is making me run up and down waste gas and airtime just to fix the problems they created cause of the dumb system they use honestly speaking I’ll be cutting my card today and forgetting about this dysfunctional bank