BAD SERVICE

Yesterday the 22nd of September 2020, I received R300 into my Account and I made a transfer of R150 and bought airtime for R12. Immediately after those two transactions from my account I was suddenly left with R0.00 balance on my account. I called Capitec to query that, however I was told that they experienced system issues and money never reached my account. I spoke with 3 consultants saying the same thing. Today the 23rd of September 2020 I received R250 into my account and Capitec decided to take money "claiming to me that I made overdraft transaction" yesterday. I was very happy and comfortable with Capitec however their customer service is to take money from other people's account without communication. It is not my fault that Capitec had system issues, and it is not my responsibility to ask them regarding their system issues.