Bad service

Just went to Capitec bank at the Tshwane Regional Mall Mamelodi, found a lady at the door with faded hairline and few braids. Asked for enquiries regarding my account and made it clear that I need assistance from the system. She told me open app and I'll help you here by the door. Then I told her no I need to sit and fix this the she went quiet on me and then I asked her twice if she is not going to help me? She told yes I won't and I letf..