Bad service

My 63-year-old mother has been struggling for weeks to get assistance from Capitec Bank. She accidentally deposited inheritance money (from my late grandmother’s estate) into my late grandmother’s Capitec account.

Despite submitting all the required supporting documents and proof, no progress has been made. Each consultant gives a different story, even though they can see the funds. The money has still not been reversed or released. We are extremely frustrated and don’t know what to do anymore.