Bad service.

Bad service and turnaround time regarding a loan application.

We have been waiting and applying for this peronsal loan for more than a week, going on 2 weeks.

For the first week we did not receive any feedback and had to call in numerous times to enquire what the hold up is... Upon that Gladwin in direct loans advised that it could take upto 14days because it's regarded as a self-employed and international client. Now what is extremely disconcerting, that call was on the 6 October, he then explained there was an ID document missing, which we sent. We called in again a few days later, mind you, no feedback from the MIE dept and again contracts outstanding. Spoke to Jade, TL, in the direct loans department, who then escalated it and got someone to call us back. Now what is troubling is that if we do not call in, then we don't get anywhere and wouldn't even know that there are still documents needed. It is now the 16 October, by which we had to call in, without any feedback from the MIE department. Except for we will let you know when we have heard back from a department that needs to approve the loan.

I am extremely unhappy with the service that has been rendered to me and this a loyal client of over 20 years.