Bad service

I have loan a with capitec and I am in arrears for 1 month due to unforeseen circumstances, I called in and spoke to one of the Consultant (Thembeka) I wanted to make arrangement to settle the outstanding. She was shouting at me, very rude and unprofessional. She ask me what bank am using and I told her, she then told me that I should update my banking details. I ask her why then told me that she will not help me or make arrangement for me until my banking details have been updated and she will make notes on her system. I hope this call was recorded, she is very rude. She did not help me and the call was dropped! Myself being in arrears for 1 month does not warrant that I should be shouted by Capitec Staff, if this how we are going to treat customer , we should think twice