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Trudy A
1 reviews | Active since Feb 2022
12 Oct 2025, 10:47
Bad service
I wrote a review concerning my experience and they promised to follow up within 48 hours and they did not. So am done with Capitec. Am just going to close my account and stop using capitec because their service is nonsense
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Replies (2)
Capitec Bank's replyOfficial
12 Oct 2025, 12:35Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply12 Oct 2025, 12:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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Trudy A's updateReviewer Update
13 Oct 2025, 18:35I would like to thank Bongi Mhawu, with her exceptional assistance she provided with my Capitec app issue. Her patience, expertise and friendly demeanour made a huge difference in resolving the problem. Thank you for going above and beyond to ensure my banking experience is smooth an hassle-free. Your dedication to customer service is truly valued. Keep up the great work. Thank you! Thank you!
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Trudy A's update13 Oct 2025, 18:35
Reviewer Update
I would like to thank Bongi Mhawu, with her exceptional assistance she provided with my Capitec app issue. Her patience, expertise and friendly demeanour made a huge difference in resolving the problem. Thank you for going above and beyond to ensure my banking experience is smooth an hassle-free. Your dedication to customer service is truly valued. Keep up the great work. Thank you! Thank you!