bad service

I came to in to capital bank, firstly the was no one at the door who is supposed to find out what you want and give a ticket to go the relevant line. So I went in printed my ticket not even knowing if its the right one. My brother who was with me started assisting people who were coming in, asking how would they like to be assisted and providing them with the right tickets cause the was no one to do that. Then the were only 3 consultants at the floor, there was one consultant who had to fill 4 vacancies at the same time. He had to help at the door, move to the deposits and enquiries side to assist there then come back to sit down and assist with service. The service was just a mess, there was no one on the out side atm to assist this meant that this same guy should also avail himself outside as well. Now I dont think this is how this branch should operate at all