Bad Service

I am so frustrated by the incompetence of Capitec. I took out a loan last year and I was retrenched in May this year. The claiming process is horrible and it is still pending. I submitted all the required documents the week after i received my Retrenchment Letter at the Menlyn Branch. I have followed up numerous times and each time there's still documents outstanding according to them. I have requested a call back as their line keeps me on hold for too long, but still nothing.<br> <br> Its just unacceptable that this has to take so long.