Bad service

I was at Capitec on the 3rd of Nov-Thursday. There was no-one at the door to issue us tickets. Pensioners were standing there, not having a clue of what to press. I pressed \deposit"and went to the teller that was sitting there. Her name is Indie. I asked where the staff member was thats supposed to help people. Then she said she dont know. I asked how she was soo annoyed to such an extent that she was sooo slow and pulling faces. I then asked her to write her name and the time of the incident for me. When i left"