BAD SERVICE

Me and my husband have been banking with Capitec for a long period. We have taken several loans including multi loans, we recently to took a multi loan in October 2015, we have been faithful in paying our loans as a result we have never missed a month . When we went to the bank to activate a multi loan we where told that they nor longer offer multi loan but have credit facility which we opted for but they requested a pay slip, we gave them a copy we were told that we can not give them a copy they want an original which we didn't have. Then we requested a payslip from work the following day and they said that they cannot take a advanced payslip then they requested a work contract. Apparently they did not have it in their systems and files . After we ran around for two days asking for assistance from our bank due to an emergency they seem not to recognise us as their client and they failed to assist us. What is interesting is my husband is still paying for long term loans at Capitec for them not to have his contract or pay slip. The worse part was when we brought the contract and we were told its not correct but we have been using the same contract to apply for previous loans.