RH
Roelf H
1 reviews | Active since May 2022
10 Oct 2022, 13:11
Bad Service
I am working in Saudi Arabia and before traveling here I went into the bank to give my wife power of attorney and signing powers on my account to take care of our finances in South Africa. I have sent funds to my account on international transfer and my wife called into the bank to enquire and they refuse to assist my wife. So why give my wife signing powers on my account to act on my behalf if this is the treatment she received. I have also sent them 3 emails and have not received any reply from them
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
10 Oct 2022, 13:15Good day Roelf
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Oct 2022, 13:15
Official
Good day Roelf
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RH
Roelf H's updateReviewer Update
10 Oct 2022, 13:28I am not in South Africa so please explain how you will contact me. Capitec Bank does not even reply to my emails
RH
Roelf H's update10 Oct 2022, 13:28
Reviewer Update
I am not in South Africa so please explain how you will contact me. Capitec Bank does not even reply to my emails
RH
Roelf H's updateReviewer Update
11 Oct 2022, 14:10I have called Capitec Bank personally 3 times today, I have explained the situation and yet nothing is getting done to assist me. The say they will contact me yet they don't. I called in and even asked them to call me and provided my international contact number. Capitec Bank has no compassion and this is causing my wife and children to be evicted for non payment of rent in return my wife now wants to divorce me
RH
Roelf H's update11 Oct 2022, 14:10
Reviewer Update
I have called Capitec Bank personally 3 times today, I have explained the situation and yet nothing is getting done to assist me. The say they will contact me yet they don't. I called in and even asked them to call me and provided my international contact number. Capitec Bank has no compassion and this is causing my wife and children to be evicted for non payment of rent in return my wife now wants to divorce me
RH
Roelf H's updateReviewer Update
12 Oct 2022, 07:503 days and still no joy from Capitec Bank. Thank you for nothing Capitec Bank. Rest assure I will return to South Africa and I will close my account with Capitec Bank. My money is good for you but you can't assist me in resolving my issue with compassion, understanding and respect.
RH
Roelf H's update12 Oct 2022, 07:50
Reviewer Update
3 days and still no joy from Capitec Bank. Thank you for nothing Capitec Bank. Rest assure I will return to South Africa and I will close my account with Capitec Bank. My money is good for you but you can't assist me in resolving my issue with compassion, understanding and respect.