AK
Annelie K

1 reviews | Active since Dec 2015

01 Dec 2015, 12:26

Bad Service

<br> I wanted to deposit money at Capitec today, when it was my turn I approached Counter 1 and asked the ladies at the counter for a chair since I am disabled with a amputated leg. It is very difficult for me to balance on one leg taking out and counting the money in my handbag. The ladies informed me that all the counters was busy and there are no chairs available and I must stand as it wont take that long. It was very embarrising for me leaning onto the counter trying to count the money and my leg got over tired. This is unacceptable .

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Dec 2015, 09:09
Official
Hello AnnelieKoekemoer,

Please accept our apologies for the poor service experience you had.

Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank