Bad Service

I am not happy with the service that Capitec is giving me . I spoke to two consultants already who could not assist . I don't understand why with such technology at our disposal will it take a bank like Capitec 30 days to help with my query . A friend had the same issue with ABSA and her issue was resolved within 24hrs . I referred friends and family to this bank and all they can do is ignore my cry for help . The ATM did not give me money and I got an sms saying money was withdrawn from my account and the ATM said there was an error . I need a response and I will be taking my business elsewhere .