Bad Service

We have an ESTF account with capitec bank so now our token its not working we called their client care but they were not able to assist and they referred me to the branch to replace the token and only to find that the they don't know how to replace the token because the ESTF account was opened by the sales team and we stayed more than 2 hours while the try to help us. They called the client care again but no one was able to help us. I am very disappointed. The branch staff did try to help but because they don't have information.