Bad Service

I was assistant by Tumi from Capitec Bank at Alberton City , to open a new bank account she never switch my Debit order from Standard bank ,and I asked her if is the a need for me to inform the Standard bank about the changes she said NO Capitec will inform me if I should contact the bank. I never received a communication from Capitec about the debit changes, so I presumed all went well a month later am getting a massage from Stardand bank that my debit order didn't go through for an amount of R1550 , now my account is in areas plus interest charged, because of the incompetence consultant who failed to provide me with the correct and accurate information. I went to Capitec on the 18/11/2015 at 17:30 to speak to the Brach Manager Puleng who was not helpful at all she failed to tell me what further steps will be taken with the *********** consultant who messed up my account , when I ask if is the a disciplinary action that will be taken again her, she responded with an attitude and say \What if we don't discipline her"I trusted Capitec to keep my finance but is a unserviceable bank I have ever bank with. I am not happy about the service I have received from Capitec bank Alberto"""