MP
Mokoena P
1 reviews | Active since May 2022
15 May 2022, 17:33
Bad service
I have a problem with Capitec i claimed my funeral cover from Wednesday i haven't recieved any message or form of communication since now instead they send my emails to chris hani branch and not to me and i have to bury on Wednesday i am now stressed and don't know what to do .i sent all the documents they needed i keep calling them and they are telling me different stories can i kindly get assistance.
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Replies (2)
Capitec Bank's replyOfficial
15 May 2022, 17:37Good day Mokoena
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 May 2022, 17:37
Official
Good day Mokoena
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MP
Mokoena P's updateReviewer Update
16 May 2022, 19:32Good evening
Am honestly not getting any joy or assitance with my claim. I've been calling the contact center throughout the day with no way forward or status of my claim.
It has been more then 120hrs with no proper feedback. Capitec's process is just adding salt to my wound of my loss .
My family and I have made arrangements for Wednesday with the hope that all would have been sorted by now, but we we just stuck with empty promises of managers and consultants promising to return my calls or emails.
Regards
A stressed client
MP
Mokoena P's update16 May 2022, 19:32
Reviewer Update
Good evening
Am honestly not getting any joy or assitance with my claim. I've been calling the contact center throughout the day with no way forward or status of my claim.
It has been more then 120hrs with no proper feedback. Capitec's process is just adding salt to my wound of my loss .
My family and I have made arrangements for Wednesday with the hope that all would have been sorted by now, but we we just stuck with empty promises of managers and consultants promising to return my calls or emails.
Regards
A stressed client