Bad Service

I went to capitec Bank south gate.. My bank balance was 4354. 92.. I transferred 10,000 into my savings account on my way to the Glen Shopping center I got a notification that 4354.92 was deducted from my account.. Went to the capitec the Glen Shopping center only to be assisted by the lady called Sarah she was laughing at behind the mask I asked her to please block my card she just looked at me and said there was nothing she can do. I was crying and she was laughing and she if I only knew capitec won't refund me I'm just waiting my time.. Called their head office no one helped.. I just want my money