BAD SERVICE

Hi, What a bad service I have received with Capitec regarding cash send. I did a cash send for my self yesterday , wen I go to withdraw it I got an error massage saying CAN NOT REDEEM THE VOUCHER , I tried another atm got the same error again , I called customer care and I was told that the is nothing that can be done on their side I need to visit the branch.

I just came from the branch now , 2 calls were logged with ref *** &*** and I was told that I should wait for 48hours , Capitec please explain why should I wait for 48hours to get MY money back , I'm in need of this money ASAP PLEASE.........

Regards Noma ***