Bad Service

I App**** for a loan online on 28/11/2019, however the consultant only finalised the loan on 03/11/2019 around midday, the advised me that it takes 2 to 24 hours for the money to reflect on my account but up to today the 5th of December 2019 I have not received the funds and when I contact capitec bank the agent only tells me they have paid the money even after I have sent him my bank statement, I was even in a conference call with a Standard Bank agent he heard it himself that the funds have not been deposited into my account.

I have sent Emails to Clientcare at Capitec but No response, I phoned client care as well but was only tranfared back to the agent who cannot assist me further.

Capitec Bank is refusing to assist me any further where as they are the ones that are supposed to have made the transfer but the funds are not in my account.

I am left with a situation where by I have agreed on a loan agreement with capitec and instalment payments are expected from but I have not received the funds/loan.

This is ********. can someone help please.

MY contact details are *** / ***.

Frustrated Client.