Bad service

I wrote a complaint on the 11th of June 2021, I was struggling to get my late husband's bank statement, finally I got it but I'm back on this platform again, since 25 June 2021 capitec has been keeping funds in the deceased account even now I am struggling to get the funds, I am forever told of backlogs and given runaround. This is heartbreaking because my children will expelled from schools because of outstanding fees whereas this bank is keeping their fathers money