tK
thulani K
1 reviews | Active since Oct 2015
22 Oct 2015, 14:56
Bad Service
On the 18 october 2015 visited capitec bank enquiring about loans nd spoke to melaine who was not helpful at all . She was giving me attitude nd cudnt not help me at all and she made copy of my payslip nd when i ws leaving , i asked for it and she tore it right in front of my face and today went again 22 october 2015 spoke to janine cudnt gt her name bt coloured lady wth short brown hair also cudnt help me , she just told me she cannot help me ddnt even wana try and assist me ths 2 ladies gives bad services they dont know how to treat other ppl nd they making me wana leave banking with capitec i dont knw y capitec dont hire helpful ppl hu can handel customer satisfaction , this is bad
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Replies (1)Capitec Bank's replyOfficial
26 Oct 2015, 08:52Hello thulani2580,
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply26 Oct 2015, 08:52
Official
Hello thulani2580,
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
