BAD SERVICE

Item: Capitec Bank
Rating: 1
Author: NOBUHLE V

I am Nobuhle Vilakazi. On the 2 October 2021 at 10:12 I made a withdrawal of R1000 in one of the capitec ATM at Lebo M's Market I only got R800 together with the store manager we made a call to capitec and i was sent a reference number.

I called again to do a follow-up the agent said its still being investigated and i didnt receive any communication regarding the matter, so today I contacted capitec and I'm told " ACCORDING TO THE INCIDENT THERE IS NO REFUND AS YOU RECIEVED ALL THE FUNDS AT THE ATM"

I was given a reference number which is ***6 and now my second concern is if I had not contacted capitec id still be in the dark hence i was told its still under investigation

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

06 Jan 2022, 19:30

Good day Nobuhle

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply06 Jan 2022, 19:30

Official

NOBUHLE V's updateReviewer Update

02 Feb 2022, 08:29

So Capitec bank reopened the investigation again but within 24 Hours they concluded that they are closing the investigation again. I remember coming across the same problem with nedbank few years back I won't forget how quick they were to resolve my query and my money was sent back to my account within 5 working days

NOBUHLE V's update02 Feb 2022, 08:29

Reviewer Update

Capitec Bank's replyOfficial

25 Feb 2022, 07:07

Hi NOBUHLE

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply25 Feb 2022, 07:07

Official