Bad Service

I am a Capitec client for a couple of years now, and were always recommending them to everyone. Well guess what - not anymore! My daughter app**** for a Capitec Personal loan via your app on 5 August and submitted the required documents via email to Mapule Nkoneni. On 7 August only did she receive a reply that her documents were received and would be verified. She waited but got no call or email again. She tried to contact Mapule again but to no avail. On Sunday 11 August we visited your Canal Walk Branch and she spoke to a lady there that suggested she visit her nearest branch on Monday after work since the loan department were closed. Just need to mention that she did not even opted to find out on Monday and contact my dsughter. That would have been customer service, but she was in quite a hurry to get rid of the customer... On Monday 12 August we visited the N1 City Branch and was assisted by a very friendly and we thought competent young man, Dumi. He took all the details and documents explaining everything in detail. Before we left my daughter told him that she is leaving her current job at the end of the month and also provided him with the letter of her new employer to confirm that she will be starting there at the beginning of September. He said that employment confirmation would be done first thing today and they will phone her afterwards. They tried to phone her, but she was in an emergency meeting. She tried to phone back, but could not get through. After work we once again visited the N1 City Branch. Dumi was not on duty. We were shocked to learn that they would not be able to tell us what the status of the loan was. How is this even possible? I worked in a bank years ago and we could access such information by only typing in the customers details!! We were helped by Charlene. We told her about the employment situation and she said that she would be back in a minute. She confirmed with a colleague that Capitec would need three payslips from her new employer before considering a loan!! Why did Dumi not give us this information yesterday? So we have wasted one week, one day and fuel on Capitec!! Why was this not communicated to her earlier? Why did Mapule not contacted her? Why are your staff not train to have proper knowledge? And then: My daughter needed you to fix her car to be able to drive to her new job. She is not unemployed as from 1/9/19 - she is starting a new job!! She has been banking with you since she started working!! This is not on. We are now looking to take our sccounts to another bank.