Bad Service

I am extremely unhappy with Capitect bank . I am still waiting on feedback. How long can you investigate when proof of over payments has been provided. I will take my complaint to the media and provide them with proof of statements , all email correspondence and recorded conversations. I spoke to a Jean, Megan, Alan and with Lindiswa . For such a well-known company that has no customer service and cannot even resolved a simple refund query. I am highly frustrated and think they should change there logo because nothing about there services is simplified , you as the client is more Mortified