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Karen O

1 reviews | Active since Jul 2019

10 Jul 2019, 10:21

Bad service

I have received a settlement letter on my Capitec loan September 2018 last year. The settlemet amount was paid in full September 2018 and i received a paid up letter.

My name is still under the credit bureau.

I have requested numerous times for my name to be cleared, but still no luck. They are very quick to hand you over, but as soon as they receive their money, nothing else matters.

10 July 2019, almost a year and we are still battling

0
Replies (5)
Capitec Bank
Capitec Bank's reply10 Jul 2019, 12:00
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply10 Jul 2019, 14:43
Official
Hi Karen O

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 

Please return my call on ***.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply12 Jul 2019, 13:20
Official
Hi Karen O

I trust you are well. 

Kindly be advised I have not received any communication from yourself. 

Please urgently return my call on ***. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Jul 2019, 07:57
Official
Hi Karen O

I trust you are well. 

Kindly be advised after numerous attempts to contact you, you have not responded via Hello Peter or email.

Should no contact be made by Friday the 19th July 2019 your matter will be closed. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply25 Jul 2019, 09:52
Official
Hi Karen O

I trust you are well. 

Kindly be advised your matter has been closed due to no contact made. 

You are more than welcome to contact us on ***should you require the matter to be reopened.

Kind regards 
Capitec Bank