bad service

I recently called capitec customer care for a debit reversal I used R30 airtime but did not receive any assistance as am not satisfied as the client they asked me questions of which I believe I answered them correctly but they told me to go to a branch or call after 24 hours am not sure if I will be using their money to call again or transport to go to the branch I requested to speak to a manager I was on mute for 3 minutes buy the time she came to the call my airtime was about to be depleted she didn't even borred herself to call me back to hear what is it that I wanted her name is dione philnder so I don't know if it's worth it to bank with them or what as they don't care about their clients how can I go to a branch while am at work the money that I used to call them it went invain as they treated me like dirt please help me out.