Hellopeter
Share Your Experience
JP
Jeffrey P

1 reviews | Active since Jun 2019

27 Jun 2019, 07:13

Bad service

I never been disrespected in my banking life with capitec bank yesterday 26/06/19 by a consultant by the name of Angie. She kept playing with her friends while am sitting with her and her end results were I can't help you go to the nearest bank Saturday. Am disgusted.

0
Replies (3)
Capitec Bank
Capitec Bank's reply27 Jun 2019, 09:43
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply03 Jul 2019, 11:20
Official
Good day Mr Phakathi

Please accept my sincere apologies for the frustration which you have endured as a result of this incident. 

Kindly reply on the email sent to you requesting some details in order to resolve the matter.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply23 Jul 2019, 15:45
Official
Hi Jeffrey

Please respond to the sent emails to allow us to assist with your complaint.

Kind regards