bad service

on 30/10/15 I invested R400 000, later someone call from capitec Pretoria to say there was print error it shows that I invested R400, I rush to the branch where I did the investment, the queue was long and I have asked from my employer for few minutes to sort this out. but to my surprise I explain everything to the manger there, but she told me that I need to wait on the queue just like everybody else, but its the banks mistake, when I came to do the investment I waited on the queue, they said I will be assisted after they serviced few clients I waited but still, I ask again I was told agent had to service 5 client before she can service me. my time was up I had to leave without being helped. I had call the number at the back of my card and also went to the branch in the mall and they did assist me. that was a very poor service.