Bad service

Money was taken out of my account. I was promised feedback regarding this matter within 7 working days. Almost 2 weeks later and no feedback to date. Phoned the call centre and they informed me that they cannot assist me with feedback. Received no reference number. When I stated that I’m going to move my account from Capitec because of the bad service I received over the last 2 weeks from the Brackenhurst Alberton branch as well as the call centre with regards to cancelling my account, getting a new card, Nthabiseng from the call centre told me that I’m welcome to move to a different bank but that I will have to do so at the branch. When I stated that the service received from them at the branch and call centre is not what I expected from them, as we initially moved to capitec after receiving poor service from another bank, Nthabiseng informed me that there is nothing that she can do about the poor service.

I’m extremely disgruntled at the poor service and will no longer refer anyone to join this bank who claims to assist their clients.