Bad service

Item: Capitec Bank
Rating: 1
Author: Angelique K

On Monday 15 April 2019, I made an EFT of a 5 figure amount from my Capitec account to my husband's FNB account at the Capitec Montague Gardens branch. Everyday since then, whenever I enquired either from the call centre or at the branch, I was told that the money has been released and should reflect in the FNB account the next day. Today is Thursday 25 April 2019, and low and behold there is still no money reflecting in the FNB account. Can someone at Capitec please sort this out as I do not have time and energy to again have to resort to legal proceedings to get my own money back from Capitec.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

25 Apr 2019, 13:22

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply25 Apr 2019, 13:22

Official

Angelique K's updateReviewer Update

29 Apr 2019, 10:36

Good Day I would like to thank Capitec Head Office for resolving our issue so swiftly. That was the sort of service on expect from your bank. A much happier customer

Angelique K's update29 Apr 2019, 10:36

Reviewer Update

Good Day I would like to thank Capitec Head Office for resolving our issue so swiftly. That was the sort of service on expect from your bank. A much happier customer

Capitec Bank's replyOfficial

29 Apr 2019, 15:31

Thank you for your feedback! I will pass on your kind words to Carmenita.

Complaint Management
Capitec Bank

Capitec Bank's reply29 Apr 2019, 15:31

Official

Thank you for your feedback! I will pass on your kind words to Carmenita.

Complaint Management
Capitec Bank