Bad Service

Had a very bad experience at Kathu both branches today. I tooked my cousin to open a bank account, at the first branch at heritage mall we were helped halfway through the consultant realised that the whole branch dont have cards and send us to the other one at shoprite centre side. Arrived there, was told she needs a cellphone otherwise they wont assist. I flipped. Called my partner to bring the phone. After that we waited to be assisted, just for the consultant to turn us back, this time around her I.d scan to light and thus they won't be able to assist. Now I asked what did the consulted in the other branch do differently cause if they had cards there, my cousin would have been assisted. We went back to the first branch to be told they gonna help us, they heard about the I.d story. When I looked around I noticed the employee that was at the other branch rushed over to tell them not to assist cause that side they refused. The manager came back to tell us the Area manager saw the I.d and refuse to help, with an attitude telling me shes not speaking to me but my cousin, but in the first place I was the spokesperson. I am so disappointed I am thinking of moving banks. I cant work with people who waste others time. Mind you, my cousin had previously had a bank account with the same I.d. Poor, poor very poor service. I wont apologize for my behaviour.