Bad Service

Hi

I dont know what to do anymore, you guys debit my account for R110.50 for my funeral cover. I was told by Nathasha fro the call centre that i dont have a policy. I am have problems since last year with it. Can somebody just sort out this mess for once and all. I call to add my stepdad on and was told they cant see my policy. The call reference number is ********** 6 and my policy number is CF ********** 2. I feel very unsettled about this and its a on going problem, why must I call time and time agine!

Regards Norman Dilley ********** 363