Bad service

I called capitec at 10:50am telling them that my card had been ****** those people saw my password and everything I spoke to thandinkosi she left me on hold for 30min within 15min of being on hold my money was gone if she had helped me urgently I would have still had my money I'm not going to leave this matter here I'm going to escalate this further I'm not done with this matter my card was only stopped at 11:00am which is completely useless at this time I'm not leaving this matter here