bad service

App**** for a loan online, first request online never got answered, had to call in, waited six days to find out after calling after them all day i own the company that pays my salary that i must now go to a branch to apply for a self employed loan, why is that? The company is registered and pays me a salary from a business account every month like every other employee? Just because i own it now it becomes an issue? service is terrible and i think it does not matter who owns the company who pays me as it is a salary to my personal account and a personal loan, but i guess ************** is part of our culture right?