Hellopeter
Share Your Experience
jD
jacob D

1 reviews | Active since Jul 2015

16 Jan 2019, 13:29

Bad Service

phoned capitec to make arrangements on my account spoke to a lady that did not want to give her name and details on ********** 718 she was very rude when i asked her to get me some one that will speak in sotho 01h25 then droped is this how you conduct business i hope all calls are recorded

0
Replies (6)
jD
jacob D's update16 Jan 2019, 13:32
Reviewer Update
you can hang up a phone on Clients
jD
jacob D's update16 Jan 2019, 13:44
Reviewer Update
Barbra is rude
Capitec Bank
Capitec Bank's reply16 Jan 2019, 16:25
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Tanay de Klerk will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Complaint Management
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Jan 2019, 12:26
Official
Good day, 

We have tried contacting you but with no success. 

Please call Complaint Management on ***. 

Ref.  ***9 
Regards
Capitec Bank
Capitec Bank's reply18 Jan 2019, 08:28
Official
 Good day, 

We have tried contacting you but with no success. 

Please call Complaint Management on ***. 

Ref.  ***9 
Regards 
Capitec Bank
Capitec Bank's reply23 Jan 2019, 12:34
Official
Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank