BAD SERVICE

My mother of 81 went & deposited R600 into a friend's account at 09h10 yesterday with Transaction No. ********** 57372 and nothing was reflected until we all called the ***number which is not user friendly at all. I called the number & had to repeat myself THREE TIMES to a prompt and then I was told I would be transferred for assistance. Then the line went dead. This 0860 number is pathetic and should be abandoned. I suggest you call your client to apologise immediately to set the record straight giving her the explanation for the delay in reflecting in her account. This conduct is totally unacceptable. Is your bank also going insolvent like VBS??? Her cell number will be recorded on your system. We take exception to the fact that we deposit cash into someone's account and it takes an entire day to reflect. WHY? So you can take the interest from your own client/customer? This is totally unacceptable and tantamount to theft