Bad service

Really bad service. Capitec just goes and take a early debit from the wrong account on the wrong date and the wrong amount and then they take the whole amount again from other account. They dont consult with me before the time about early debit order for loan payment just do as they like. I have not missed a payment in more than 3 years. And then i have to phone arround to sort out there mess i spent almost an hour on the phone get transfered several times and still no results. No helps me no one calls back. Really poor service