Bad Service

I have been waiting on capitec to release funds into my account that were deposited on the 7th from Qatar. Its the 18th December and still nothing. I went to the Kaalfontein, Midrand branch and a consultant who didnt know what to do then later asked his colleague what to do and he was given a number that i needed to contact to check about my transaction. It has been a nightmare because the numbers i was given no one answers them. I'm getting agitated with your service and please have someone calling me asap.