ND
Norman D

1 reviews | Active since Jul 2011

22 Oct 2018, 20:18

Bad Service

Hi

Ref: CF ********** 2

Can a client service manager try and resolve my problem cause I have done everything and nobody comes back to me. You did not debit my policy after you paid out my policy in June. I even went to the Karaglen branch and spoke to the branch manger called Lindie, she promise to come back to me but never did. I went to the for the branch everyday in last week cause the branch manger is not helpful and just make promises which I find terrible.

I feel very unsettled about everything, I don't know what to do any more!

Regards ********** 363

0
Replies (2)
Capitec Bank
Capitec Bank's reply23 Oct 2018, 08:58
Official
I acknowledge your posting, and have referred it to Kim Simons for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank
Capitec Bank
Capitec Bank's reply01 Nov 2018, 09:09
Official
Hi Norman

I trust that the matter has been resolved. 

Should you have any further questions you may contact me directly.

Kind regards
Kim Simons
Complaint Management
Capitec Bank