Bad Service

Last week i was depositing R 22 700 for my brother who are going to pay Lobola on Friday at Maguza and up until today nothing has been done to return the money, the ATM deposit took place in Durban and this money is needed ASAP because it was meant to be used on Friday last week and up until today Capitec is not assisting me, i was told it will be sorted in 24hrs and it's been over 5day already with no help,it was your ATM switched off on me last week when i was depositing,up until today my issues hasn't been resolved. I have went to the branch over and over again and my brother has been checking on the whatsapp line and still he is not getting assistance as well since i was depositing in the account. i have tried to contact Capitec even through Twitter but still no one is helping.