Bad service.

On the 5th of september 2018 I got an sms stating that I requested for my sim to be ported to mtn. I quickly rushed to east gate branch to suspend my mobile banking. The consultant did help me out with that but I fail to understand how I got de*****ed. On the 25th of september 2018 after withdrawing R400.00 I realized the balance on my account was not exactly how I left it the previous day. I went to the branch todo a statement the I realized there were 3 unauthorized transactions the first transactions that went off was R900 and 2100 to the same account and after that, that person bought a R100 telkom airtime. I went to the police station to open up a ***** case. I'm still waiting on the feedback. Some consultants are just playing with peoples money by being *********** because the consultant I was with at protea glen branch told me the only thing that was deactivated was sms notifications.