Bad service

My husband got a call on the 8th of January 2016 from an unknown caller stating that they were calling from Vodacom and that someone was trying to do a simswap on his number. He told the person to stop that person because it wasnt him as he was at home and definitely not doing a simswap.

He only realized that his phone wasn't functional the next day on the 9th. We went together to Vodacom and my husband explained to them about the call he got a day before about the simswap. Vodacom sent him quickly to his bank for they said it's been happening a lot so he needed to go and check if his money wasn't taken out of his account already. He went to his bank"Capitec " where he found out that someone had transferred R4430 from his account into another capitec account holder. As he was still there another R979.00 Capitec reversed the R979 immediately bu told my husband to go and report the matter to the police, of which he did and was given reference NR CAS 163/1/2017 Ever since then he's been going to and from the bank and the police station in Randburg without success. He visited the bank the last time on the 30th of August 2018 and the bank manager "Samantha " from the Rosebank Capitec Bank Branch still said to him the bank cannot do anything before the full investigation is done by the police.

Now it's been 1 year and 8 months still beeing sent to and from the police station without any success, the police tells him they're still investigating the case. But they have all the details of the person who took his money. How long must he wait??? Please help! It's R4430 excluding travelling between the bank and the police station for the past 20 months.

Mrs Nyirenda "Sibongile Mavis.